Frequently Asked Questions

Anytime you use a new piece of software or hardware, there are bound to be a few problems or quirks. We will try to anticipate these and publish a list of common questions associated with the setup and operation of your new unit.

1. Why can't the software find the interface after starting the program?

• The most common reason for the software not finding the interface is that the interface does not have power. If the power is not on, switch it on and select 'Retry' in the MicroLab dialog box. If the interface is already on, check to ensure that the serial cable or USB cable is seated firmly in its socket and select 'Retry'. If these do not remedy the problem, contact MicroLab.

2. Why am I getting a sine wave when I take data?

• A sine wave on the data graph occurs when the software is opened in simulation mode when the software could not locate the interface. Ensure the interface is powered on, close the MicroLab software, and restart the program. If these steps do not remedy the problem, contact MicroLab.

3. Why can't the software locate the USB adapter for my MicroLab Model 402?

• You need to load the software driver for the USB adaptor before Windows will find it. There is a small CD that comes with the adaptor. If it is lost or misplaced, a replacement can be found at www.bafo.com.

4. How do I update my software?

• You can find the latest version of the software here.

5. Why does it say "Simulation" in the window title?

• There are two reasons for the word "Simulation" to appear in the window title. The first is that you are utilizing the site license and are accessing the MicroLab program to read saved data outside the lab. This is perfectly normal and you can ignore the "Simulation" label. The second reason is that your interface did not properly initialize with the software. This is usually caused by the interface not having power prior to the software being started. Turn power on to the interface and restart the software. If this does not solve the problem, please contact MicroLab.

6. Why does my calibration curve have the equation "x = y"?

• When calibration data is taken, it must be curve fit to one of the options given. If no fit is chosen, the calibration data is lost and the instrument being used will not give values as accurate as calibrated values. Solve this problem by selecting the sensor at issue, and click 'Edit'. This will place you back at the dialog box for the sensor. Recalibrate and select an appropriate line fit.